Frequently Asked Questions
What are UGC Videos?
UGC are first-person Selfie videos that provide Social Proof for your products.
They show your customers that people like them use and love the products and UGC Videos perform best when used in Social Media Ads.
Each UGC Video is created by one of our vetted Storytellers.
How many Storytellers do we have access to?
We have Storytellers from every cross-section of society and do our best to ensure that every client has their own Storyteller that best fits their target audience.
If you have specific requests for Storytellers, please contact us
Can I cancel my Subscription?
Yes. Subscriptions renew every 30 days, and if you cancel prior to your 30 day window, you will not be charged for the next billing period.
We offer subscription plans to make running your business easier.
If at any point, you need to cancel your subscription, please contact us.
How do I order videos?
Once you place your order, you will receive an Email with an invitation to your Project Dashboard.
This is where you'll build the requirements for your video. Each video is able to be customized in the following ways:
- Script (Up to 180 words)
- Directions (How they should read the script and from what perspective)
If you'd like your product to be featured in the video, we will coordinate shipment with you.
Once you submit your Video, we will assign and Creator and develop your video.
Once the items arrive, our Storytellers will have your completed video available in 1-2 weeks.
How do I send my Products?
If you'd like your Storyteller to feature your product in the video, you will need to ship the items to the Storyteller.
Once your order is confirmed, we will send you the shipping information.
To make re-ordering videos from the same Storyteller easier, we are not able to return any items.
If you have a specialty item(fine jewelry, watches), please contact us.
What is a Storyteller?
There are 50 million Creators as of 2020. Creators are content creators that know how to create images and videos that connect with consumers.
We select the best Creators to become Storytellers. Our Storytellers are able to use their charisma to compel consumers to take action.
What is the 100% Guarantee?
On select plans, we offer a 100% Guarantee.
That, if you're not happy with the photos or videos we create, we will re-shoot until you are satisfied, at no cost to you.
We know that great visuals are the key to more profits, that's why we'll do whatever it takes to create perfection.